FAQs

What does “playproof” mean?

Our pieces are designed to keep up with real life—whether that’s work, errands or time with your kids. They’re made for everyday wear without needing to constantly take them on and off.

Are your pieces waterproof?

Our jewelry is water-resistant and made for daily wear. For long-lasting shine, we recommend avoiding prolonged exposure to water, lotions, and perfumes.

What materials are used?

Each piece is carefully curated for quality and everyday wear, using 316L stainless steel with gold plating or gold dipping. Sourced through trusted partners in the U.S. and internationally, every piece is selected with durability and comfort in mind. All items are lead-free and nickel-safe for sensitive ears.

Will the jewelry tarnish?

Our pieces are designed to be more durable than traditional fashion jewelry. Like all plated jewelry, natural wear over time may occur depending on use and care.

When will my order ship?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–7 business days within the U.S. via USPS.

Do you offer returns or exchanges?

All sales are final due to the small-batch nature of each drop. If your item arrives damaged or incorrect, please contact us and we will make it right.

Why are items limited?

Each drop is released in small batches and curated intentionally.

Once pieces sell out, they may not restock.

Is your jewelry suitable for gifting?

Yes. Each order is packaged in a soft velvet pouch in a neutral grey or champagne tone, designed to feel simple, elevated and ready for gifting or everyday use.

How can I contact you?

For any questions, please contact us at shopjoyfullywithmaria@gmail.com or message us on Instagram @joyfullyjewelry.